+49 (0) 23 30 . 91 71 111

General terms and conditions

All activities are based on the guidelines of the German Hotel and Restaurant Association (DEHOGA).
A guest accommodation contract is considered to be concluded when a hotel room is ordered, promised or made available at short notice.
This can also take place in oral form (declaration of intent).

PREPARATION

The rooms are available to guests from 2 p.m. The guest is granted access by means of the access code for the front door, which he receives by telephone or in person on site.

REORDER AND CANCELATION

For booked or rented rooms, the agreed fee is to be paid even if the booking is later cancelled by the customer (§552 BGB), namely

– 50 % .  1 day before booking date
– 25 % .  2 days before booking date

 

LIABILITY

Any use of the rooms made available to the Guest that deviates from the agreement entitles the Hotel to terminate the contractual relationship without notice without reducing the entitlement to the agreed remuneration.

The Hotel shall be liable to the Guest in accordance with the provisions of the BGB. In accordance with § 701 BGB (German Civil Code), liability for money and valuables is limited to the amount of €100. Guests are requested not to leave valuables at the hotel.

ARRIVAL AND DEPARTURE

CheckIn is daily from 2.00 to 6.00 p.m.

CheckOut is until 11.00 a.m.

FINDINGS

Any items left behind by the guest will only be forwarded at the guest’s request, risk and expense. The Hotel undertakes to store them for 2 months. After this period, the objects will be destroyed or, if there is an apparent value, given to charitable institutions.

 

MAIL AND MERCHANDISE

Messages, postal or goods consignments intended for guests are treated with care. The hotel will take care of the safekeeping and, if requested, the forwarding. However, liability for loss, delay or damage is excluded.